Terms of Service

Acceptance of Terms

By accessing or using Foreva AI's services, including our website, restaurant voice AI platform, Square POS integration, API, or SDK, you agree to be bound by these Terms of Service ("Terms").

These Terms apply to all users, including restaurant owners, staff members, developers, partners, and customers who interact with our services.

Important: If you do not agree to these Terms, you may not use our services. By continuing to use our services after any changes to these Terms, you accept the updated Terms.

Our Services

Restaurant Voice AI Platform

AI-powered voice ordering and customer service automation
Real-time order processing and management
Integration with restaurant POS systems and workflows

Square POS Integration

One-click connection with Square point-of-sale systems
Automatic order synchronization and menu management
Real-time inventory and pricing updates

Developer API & SDK

RESTful API for voice AI integration into third-party platforms
Software Development Kit for custom implementations
Partner portal with analytics, documentation, and support tools

User Accounts

To use our services, you may need to create an account. You agree to:

Account Security

• Provide accurate and complete information
• Keep your login credentials secure
• Use strong passwords and enable MFA when available
• Notify us immediately of any unauthorized access

Account Responsibility

• You are responsible for all activity under your account
• Only authorized personnel should access business accounts
• Keep contact and business information up to date
• Comply with all applicable laws and regulations

Business Accounts: Restaurant owners are responsible for ensuring staff members with access to the system are properly trained and authorized to use our services.

Acceptable Use Policy

✓ Permitted Uses

• Using our services for legitimate restaurant operations and customer service
• Integrating our API/SDK into your applications for restaurant voice AI features
• Accessing usage analytics and performance data for your account
• Providing feedback and suggestions for service improvements
• Using our services in compliance with applicable laws

✗ Prohibited Activities

• Attempting to reverse engineer, decompile, or extract our AI models
• Using our services for illegal activities or fraud
• Exceeding rate limits or attempting to overload our systems
• Sharing API keys or allowing unauthorized access to your account
• Using our services to compete directly with Foreva AI
• Violating any third-party rights or applicable regulations
• Attempting to access other users' data or accounts

Billing & Payments

Subscription Plans

Monthly/Annual: Billed in advance
Usage-Based: API calls and processing volume
Free Tiers: Available for testing and development
Auto-renewal: Cancel anytime from your dashboard

Payment Terms

Payment Methods: Credit cards, ACH, invoicing
Late Payments: May result in service suspension
Refunds: Pro-rated for unused service periods
Taxes: Customer responsible for applicable taxes

AI Services & Performance

Our AI services are designed to provide high-quality voice processing and order management, but AI technology has inherent limitations:

Service Expectations

• Accuracy: AI models strive for high accuracy but may occasionally misinterpret orders
• Availability: We target 99.9% uptime but cannot guarantee uninterrupted service
• Performance: Response times may vary based on system load and complexity
• Updates: AI models are continuously improved, which may affect behavior

Your Responsibilities

• Monitor AI interactions and maintain human oversight when appropriate
• Provide accurate menu data and keep information current
• Train staff to handle AI system alerts and fallback procedures
• Report issues promptly to help us improve service quality

Important: AI systems are tools to enhance your restaurant operations, not replace human judgment. Critical business decisions should always involve appropriate human review.

Liability & Warranties

Service Warranty

We provide our services "as is" and make no warranties except those that cannot be legally excluded. We strive to maintain high service quality but cannot guarantee:

• Uninterrupted or error-free operation
• Complete accuracy of AI interpretations
• Compatibility with all third-party systems
• Specific business outcomes or revenue impacts

Limitation of Liability

To the extent permitted by law, our total liability is limited to the amount you paid us in the 12 months preceding the claim. We are not liable for:

• Lost profits, revenue, or business opportunities
• Indirect, consequential, or punitive damages
• Data loss not caused by our negligence
• Third-party system failures or integration issues
• Customer disputes arising from AI order processing

Critical Systems: Our services are not intended for use in life-critical or safety-critical applications. You are responsible for implementing appropriate safeguards and backup procedures.

Termination

Your Rights

• Cancel your subscription anytime from your dashboard
• Download your data before termination
• Receive pro-rated refunds for unused service periods
• Request data deletion in compliance with privacy laws

Our Rights

• Suspend service for non-payment or policy violations
• Terminate accounts that violate acceptable use policies
• Discontinue services with reasonable notice
• Preserve data for legal and compliance requirements

Data Retention After Termination

After account termination, we retain your data for 30 days to allow reactivation. After this period, data is permanently deleted unless required for legal or compliance purposes. You can request immediate data deletion by contacting our privacy team.

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