Privacy Policy

Overview

Foreva AI provides AI-powered voice ordering solutions for restaurants through our platform, Square POS integration, and SDK for partners. This Privacy Policy explains how we collect, use, protect, and share information when you use our services.

We are committed to transparency and protecting your privacy while providing excellent restaurant voice AI services.

Data We Collect

Restaurant Owner & Staff Information

Account information (name, email, phone number, business name)
Restaurant details (menu items, pricing, location, hours)
Square POS integration data (orders, payment information, customer data)
Usage analytics and performance metrics

Customer Voice Data

Voice recordings and transcriptions for order processing
Order history and preferences
Phone numbers (for callback and order confirmation)

Partner/Developer Data

API usage data and integration metrics
Technical integration information
Billing and subscription information

Technical Data

IP addresses, browser types, device information
Cookies and tracking technologies
Website usage analytics and performance data

Voice AI Processing

Our AI processes voice data to understand customer orders and provide fast, accurate service:

Voice Processing: Audio processed in real-time to transcribe and fulfill orders
Data Improvement: We use aggregated, anonymous data to improve service quality
Order History: Helps provide faster service and better recommendations

Privacy First: Voice recordings are deleted after order completion. We never store personal conversations.

How We Use Your Data

Service Delivery

• Process and fulfill customer orders
• Integrate with Square POS systems
• Provide customer support
• Send order confirmations and updates

Platform Improvement

• Enhance AI accuracy and performance
• Develop new features
• Analyze usage patterns
• Prevent fraud and abuse

Business Operations

• Process payments and billing
• Account management
• Legal compliance
• Business analytics

Communications

• Service updates and announcements
• Technical support
• Marketing (with consent)
• Security notifications

Data Sharing

We only share your data in specific, limited circumstances:

Service Providers

We work with trusted partners who help us deliver our services:

• Cloud hosting and infrastructure (AWS, Google Cloud)
• Payment processing (Stripe, Square)
• Analytics and monitoring services
• Customer support tools

Legal Requirements

We may disclose data when required by law, court order, or to protect our rights and safety.

Business Transfers

In case of merger, acquisition, or sale, your data may be transferred with appropriate safeguards.

We Never: Sell your personal data to third parties or use it for advertising purposes outside our platform.

Your Privacy Rights

You have control over your personal data. Contact us anytime to exercise these rights:

Access: Request a copy of your data
Correct: Update inaccurate information

Delete: Request deletion of your data
Export: Download your data

Data Security

We implement industry-standard security measures to protect your data:

Encryption

End-to-end encryption for data in transit and at rest

Access Control

Multi-factor authentication and role-based permissions

Monitoring

24/7 security monitoring and incident response

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