How Gosing Chinese Streamlined Delivery Calls with Eva

Learn how Gosing Chinese Restaurant turned crowded phone lines and chaotic delivery orders into a smooth, automated experience—freeing staff and delighting customers.

-95%

Reduction in Staff for Phone Handling

Before Eva

Gosing Chinese, a popular spot known for its authentic flavors and quick deliveries, struggled with phone call overload. During peak meal times, staff juggled dine-in guests while phone lines rang endlessly. Delivery customers faced long waits, sometimes hanging up out of frustration. Revenue slipped through the cracks as missed calls meant missed orders.

The Challenge

Endless ringing phones and overwhelmed staff led to:

Long wait times for delivery orders
Staff pulled away from in-person customers
Missed orders resulting in lost revenue

Implementing Eva

With Eva’s voice AI:

All delivery calls answered instantly
Orders taken accurately and sent to the POS
Staff focused on dine-in service, not phones

After Eva

The results were immediate and impressive:

70% fewer missed orders during peak times
Happier customers and quicker delivery turnaround
Staff reallocated to enhance in-restaurant experience

“Eva cut our missed orders dramatically. Customers love getting their delivery sorted out fast, and we love focusing on quality dining. It’s a win-win.”

- Jeff, Gosing Chinese Restaurant

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