How Blueline Pizza Elevated Customer Calling Experience with Eva
A firsthand look at how Eva’s voice AI transformed a busy restaurant’s call experience, boosting revenue and freeing staff to focus on hospitality.
A firsthand look at how Eva’s voice AI transformed a busy restaurant’s call experience, boosting revenue and freeing staff to focus on hospitality.
Blueline Pizza, Voted "Best Pizza in Silicon Valley," features award wining cornmeal crust deep dish and NY style thin crust pizzas, found themselves overwhelmed with incoming calls. Long wait times led to frustrated customers and missed revenue opportunities. Staff juggled between in-person guests and phone orders, struggling to maintain top-notch service quality.
High call volume and staffing constraints caused long waits and missed orders. Customers had limited patience, and valuable calls slipped through the cracks.
By implementing Eva’s always-on voice AI, Blueline Pizza automated their phone handling process. Customers received immediate, friendly responses, ensuring every call was handled efficiently. Eva works as their first line of contact, taking orders, answering questions, and providing information.
+30%
Increase in operation efficiency
-80%
Reduction in Staff Call Handling
24/7
Round-the-Clock Service
With Eva, orders became easier to place, customers praised the speed and consistency, and staff rediscovered their bandwidth to focus on in-restaurant guests. The numbers tell a compelling story—improved revenue, happier customers, and streamlined operations.
“Since using Eva, we’ve seen a 15% bump in takeout revenue and our staff is happier than ever. Customers get instant responses, and we can concentrate on what we do best—serving great food.”
- Angela, Blueline Pizza
Find out how Eva’s voice AI can help your restaurant, too.
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